Returns Management

Halifax works closely with clients to develop and refine appropriate solutions for tracking the return of assets. Existing returns management service options that are currently available include:

• Advanced Exchange orders – Halifax sends a replacement part(s) to the end-customer or field technician with a return shipping label and instructions. Upon receipt of the replacement part, the end-customer or field technician ships the defective part back to a client facility for disposition, or directly to a location designated for the client.
• Return Exchange orders – The end-customer or field technician returns the defective part to a Halifax facility. Upon receipt of the defective part at the Halifax facility, a replacement part is shipped to the end-customer or field technician.
• Asset Recovery follow-up – The Halifax Call Center can monitor the return of the defective part to ensure compliance to client business rules and either report exceptions to the client or contact the end-customer or field technician directly on of the client in cases of non-compliance.