Halifax delivers enterprise logistics and supply chain solutions; from front-office customer interaction to back-office reverse logistics. We deliver comprehensive, fully integrated services including end-to-end customer support and fulfillment, critical inventory optimization and management, web-based customized reporting, onsite repair services, as well as depot repair and warranty management. With over 40 years of proven experience, Halifax provides best-in-class service management, technology, people and processes to help maximize your profits AND accelerate your time-to-market.

Our commitment to excellence, coupled with expert industry knowledge, has propelled Halifax from its inception over 40 years ago to recognition as one of the most dynamic providers of high quality enterprise logistics services. Halifax is dedicated to ensuring that each engagement is handled professionally and exceeds all client expectations.

The true measure of our value is evidenced by the successful integration of efficient, productive, and cost effective solutions into the client's work environment. We consistently employ leading edge methodologies in providing solutions, which are designed to the exact client specifications, employing experts in the appropriate fields with the right credentials.

Inventory Management

Halifax manages clients’ inventory using pre-defined Standard Operating Procedures that are based on client-specific business rules. The flexibility of the Halifax technology platform ensures that all current requirements are met and that any new future requirements can be readily supported. Features include:

• Bar-coded Critical Inventory Logistics license plates placed on each box upon receipt into inventory
• Real-time inventory visibility
• Automated replenishment management – CSL to FSL’s
• Parts substitution management
• Physical inventories as required
• Cycle counting based on client’s schedule or system generated schedule
• Tracking by serial number, lot number, expiration date, PO number, manufacturer’s code, or revision level

Returns Management

Halifax works closely with clients to develop and refine appropriate solutions for tracking the return of assets. Existing returns management service options that are currently available include:

• Advanced Exchange orders – Halifax sends a replacement part(s) to the end-customer or field technician with a return shipping label and instructions. Upon receipt of the replacement part, the end-customer or field technician ships the defective part back to a client facility for disposition, or directly to a location designated for the client.
• Return Exchange orders – The end-customer or field technician returns the defective part to a Halifax facility. Upon receipt of the defective part at the Halifax facility, a replacement part is shipped to the end-customer or field technician.
• Asset Recovery follow-up – The Halifax Call Center can monitor the return of the defective part to ensure compliance to client business rules and either report exceptions to the client or contact the end-customer or field technician directly on of the client in cases of non-compliance.

Depot Repair Support

Halifax maintains a state-of-the-art Depot Repair facility in Harrisburg, Pennsylvania. The facility specializes in providing component and board level repair for laptops, desktops, printers, monitors, POS, servers and other computer related equipment.

Halifax has 30+ trained depot repair technicians certified on the latest technologies and computer related equipment. This group provides customers with the added benefit of maintaining devices long after the OEM has declared the device obsolete. Services include:

Field Support

Halifax provides clients with customized maintenance nationwide solutions so they can fully benefit from their technology investments. Our experienced team of over 300+ field engineers supports customers in all 50 States and Puerto Rico.

High Availability Hardware Maintenance Services: Halifax offers broad multi-vendor support, in and out-of-warranty support, and a variety of service level agreements including same day and next day repair time commitments. Halifax supports over 20,000 locations and over 300,000 devices. Our field engineer’s average over 8 years of experience and are dispatched 24x7x365. Moreover, Halifax has decades of experience providing nationwide support for Fortune 500 clients on high-end devices including large printers, servers and storage systems. Services include:

• Full on-site repair and maintenance
• Warranty uplifts
• Dedicated site technicians
• High availability dispatched technicians
• Scheduled services technicians
• Replacement and/or swap out services