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Halifax brings the right solution,
the first time, every time, on time!
Hardware downtime means lost productivity, lost revenue and many times
lost customers. Halifax understands the importance technology plays
in running your business. Our hardware maintenance services support
clients nationwide, serving over 30,000 locations and more than 400,000
pieces of equipment.
 Halifax
offers broad multi-vendor support, in and out-of-warranty
support, and a variety of service level
agreements including same day and next day repair time commitments.
Our field service engineers average over 18 years of experience and
are dispatched 24x7x365. Customers can open calls and access call
status 24 hours a day via a customized web based interface to our
national call center. Moreover, Halifax provides you a single point
of contact to maximize communications and ensure timely service delivery.
The Halifax Difference!
Many maintenance providers offer a set of "canned" services
that more often then not are designed to match their own capabilities.
But at Halifax, we work with you to develop and implement the exact
program needed to achieve your business objectives. We then draw from
our customer driven service planning approach leveraging industry
best practices to deliver customized, results-driven hardware maintenance
solutions that will directly improve your organization’s bottom
line. Services include:
 Multi-vendor
support
When it comes to flexibility and breadth of hardware coverage at your
location, Halifax is an industry leader. Halifax has developed strong
relationships with major hardware and software manufacturers, and
has earned many valued certifications and distinctions. We can utilize
our relationships with the OEMs to obtain parts directly from the
manufacturer. We provide services for the following OEMs:
3COM
ACER
ACOM
ADC KENTROX
ADDS VIEWPOINT
ADIC
ALPS
ANZAC
APC
APPLE
AST
AVANCED MATRIX TECHNOLOGY
AXIOHM
AXIS
BAY NETWORKS
BEST POWER
BLACK BOX
BROTHER
CABLETRON
CALCOMP
CANON
CIE AMERICA
CISCO
CITIZEN
CITOH
COMPAQ
COMPUTER POWER
CORNERSTONE
CTX
DATA GENERAL
DATAMAX
DATAPRODUCTS
DATASOUTH
DECISION DATA
DELL
DIGITAL EQUIPMENT
DTK |
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ELECTRO LOGIX
ELTRON
EMC
EPSON
EXABYTE
FOUNDRY
FUJITSU
GATEWAY
GCC TECHNOLOGIES
GENICOM
HALIFAX DEPOT REPAIR & RETURN
HAYES
HEWLETT PACKARD
IBM
IDEA
INDIANA CASH DRAWER
INTEL
INTERMEC
JAVELIN SYSTEMS
KDS
KYOCERA
LEXMARK
LOGIC CONTROLS
MANNESMAN TALLY
MEMOREX TELEX
MICROTEK
MINOLTA
MIPS DATALINE
MITSUBISHI
MOUNTAIN
M-S CASH DRAWER
MTI TECHNOLOGIES
NCR
NEC
NOKIA
OKIDATA
OUTPUT TECHNOLOGY |
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PALM
PANASONIC
PRINCETON
PRINTEK
PRINTRONIX
QMS
QUANTUM
QUME
RELISYS
RICOH
SAMSUNG
SEIKO
SHARP
SILICON GRAPHICS
SONY
STAR MICRONICS
STORAGE TECHNOLOGY
SUN
SYMBOL
TALARIS
TALLY
TEC AMERICA
TEKTRONIX
TELEX
TEXAS INSTRUMENT
TOSHIBA
TRIPP LITE
TROY
UMAX
UNIMARK
UNISYS
VIEWSONIC
VISONEER
WYSE
XEROX
ZEBRA
ZENITH |
Multi-product
Support
Halifax supports over 400,000 devices from numerous OEMs, including
all major manufacturers. We specialize in supporting multi-vendor
PC environments from the desktop through the mid-range and enterprise
network environment. Types of hardware supported includes:
 Desktops
Printers
Servers
Hubs/Routers
Mid-range
POS |
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Scanners
Plotters
3270
Wireless
Devices
Video
Conferencing Equipment
Storage |
Warranty Support
Halifax currently performs warranty services for the following OEMs;
IBM, Compaq, Dell, Gateway, Hewlett Packard, Acer, Lexmark, Apple,
and Epson. All warranty services are delivered to customers in accordance
with the OEM’s warranty policies. In addition to standard warranty,
Halifax offers a variety of warranty uplift service programs with
increased coverage and response time requirements.
Halifax provides out-of-warranty repairs for a wide range of equipment.
Halifax’s National Service Center warehouse, located in Mechanicsburg,
PA, stocks thousands of parts. In addition, Halifax has built
up an outstanding network of third and fourth party supply partners
that permit us the ability to meet the most stringent SLA’s
and to support even some of the more dated technology that may be
used by some clients.
Depot
Repair
An alternative service option allowing your organization to focus
on what you do best.
Halifax maintains a state-of-the-art Depot Repair facility in Mechanicsburg,
Pennsylvania. This facility performs component level repair of
laptops, monitors, printers and various other computer equipment.
Committed to the highest level of nationwide service, our support
staff is trained and certified on the latest technologies and vendor
products ensuring we exceed your service level requirements.
Available Services
The National Depot Repair facility provides fast turnaround on printers,
monitors, and laptops. Services include:
Advanced
exchange
Spares
support
Repair
and return
Staging
services
Focus on Core Competencies
Halifax’s Depot Repair facility enables your organization to
concentrate on what you do best. Our best-of-breed Asset Tracking
System allows end-users to monitor and track their repair work as
well as to arrange for prompt pick-up and delivery of the device.
Consignment of customer owned spares is available for advanced exchange
service programs, which is especially valuable for mobile laptop users.
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Dependable:
provides your organization NO interruption to current business
processes. |
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Effective: seamless to your
end-user. |
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Powerful: focuses your IT
organization on what it does best. |
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Optimized: delivered back
to the end-user in the timeframe you require. |
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Tailored: innovative and aggressive
service level agreements. |
Logistics
Support
We deliver our Logistics Support through the National Service Center
located in Mechanicsburg, Pennsylvania.
This 30,000 square foot facility offers a 24x7x365 state-of-the-art
Call Dispatch Center, comprehensive parts repair, warehousing, configuration
management, and refurbishment services. Additional Logistic Support
services include:
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Centrally
located multi-million dollar inventory, feeding 21 strategically
located sub-inventories throughout the nation. |
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Maintaining minimum stocking levels
at all times ensuring you have the right part the first time,
every time. |
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Ability to efficiently move parts around
the nation to support client requirements. |
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Internal courier system moving materials
throughout the east coast to client locations. |
Customized
Service Level Agreements
With a long-standing customer-centric culture, Halifax prides itself
in offering clients customized service level agreements (SLAs) that
meet your stringent business requirements. As such, Halifax offers
a variety of aggressive SLAs with same day and next day repair time
commitments.
Halifax supports dozens of major clients with customized SLAs that
monitor and measure our service delivery performance against expected
service levels. Each of these performance-based contracts carry penalties
if specific performance levels are not met. We maintain a reputation
in our industry of excelling in these demanding environments.
Overall, we have the disciplines and systems in place to monitor and
measure our performance results against guaranteed service level agreements.
These SLA performance metrics which can be generated for various service
levels such as 4 hour, 8 hour or next business day restore times are
used in conjunction with regularly scheduled performance reviews with
our clients in order to monitor overall client satisfaction.
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Certified
Business Partner Program
Using “Subs” to perform maintenance services creates
problems for many companies in our industry. If a maintenance
provider does not make the commitment required to ensure consistent
service levels by the people who perform the work, customers
quickly realize they are not receiving the right people to maintain
their equipment and subsequently go elsewhere with their business.
As a result, Halifax utilizes a business partner approach that
is designed to ensure clients receive consistent high levels
of service. Through Halifax’s Certified Business Partner
Program, all of our partners follow the prescribed and agreed
upon Halifax service call reporting policies and procedures
and are considered an extension of our own internal resources.
Regardless of whether the work is performed by a Halifax Customer
Engineer or a Certified Business Partner, the process remains
transparent to the customer. As a result, Halifax manages the
service delivery process to the committed SLAs while providing
the logistics and technical support required. |
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